Help - FAQ
If you have any questions on any
of the information presented below, or if you did not find what you were looking for, please feel
free to contact us 24 hours a day at casinoclub@pokerresponse.com
What kind of computer do I need?
We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard
drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows
95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock
proxy service is running.
What is the recommended screen setting?
To enjoy the full impact of the CASINO CLUB POKER environment we recommend a minimum
screen resolution of 800 X 600 and 256 colors. If you play on a lower resolution
screen such as 640x480 pixels you will have to scroll to use the game.
Does your software support Macintosh?
No, Macintosh is not supported.
I have a 21-inch display. Can I get the casino
in full screen size?
Yes, you can select the full screen mode from the options menu in the CASINO CLUB POKER lobby.
Can I see what the game looks like before
I join or deposit any money?
Absolutely! In fact you can even play for FREE!
Simply download the free software and set up an account. You do not need to
deposit any money in order to observe or join our beta practice games. However,
you are asked to provide the correct information in your account.
You only have to deposit money when you want to play the games for real money.
After you have created your account, you will be able to look around the lobby
area and go to tables.
Will I be secure
playing at CASINO CLUB POKER?
It is important that you are protected from undesirable player tactics such
as team play (collusion) or any other sort of undesirable activity. CASINO CLUB POKER uses reliable security features that were developed specifically for
poker, and we are committed to do everything we can to protect your play. Although
we continually monitor games both with automatic systems and live support personnel,
you can help by contacting us (casinoclub@pokerresponse.com) if at any time you suspect that one or more players is colluding
or otherwise violating site rules.
Is this legal in my area?
You MUST be 18 year of age or older to play with CASINO CLUB POKER. Please beware,
playing poker online may or may not be legal in your jurisdiction. You should
check the laws of the area in which you live before playing poker online.
I lost my username and password! What do
I do?
As this information is secure, you will need to contact us directly via telephone
and we will be happy to help you 24 hours a day. Please feel free to contact:
International: +1-450-632-4010
Toll Free: 1-877-296-6416
Toll Free: 1-888-819-7924
How do I change my nickname, username,
and password, address information?
You are free to change your personal information anytime you wish. To change
any personal information, click on Personal Information from the CASINO CLUB POKER
lobby. Change the desired information.
What happens if I get disconnected?
CASINO CLUB POKER has gone to considerable lengths to ensure a poker environment
which you can feel comfortable in knowing you are protected just in case you
loose connection to the game server while playing. Please refer to House Policies for details about how this works.
What about your all-in policy, how does
that work? How many all-ins will be allowed?
All-in protection is designed to protect your investment into a pot when you
run out of money during a hand, do not act in time, or get disconnected for
any reason. Please refer to House Policies for details.
How do I minimize the software or screen?
CASINO CLUB POKER was built and best viewed with a minimum screen resolution setting
of 800 x 600 pixels. This will give you a "full screen" view and
is what you are most likely set to now. However, in some cases this setting
may not allow you to pull up other programs while playing.
To reduce the image to a "normal" view, you will need to set your
screen display to 1024 X 768 to allow you the use other programs while playing.
To change your current settings, you may do the following:
- Click on the Windows Start menu button on your desktop
- Select Settings
- Click on Control Panel
- Select Display from the available menu
- The Display Properties window will come up
- Select Settings
- At the bottom right of the window you will see
a section called Screen Area displaying an arrow-like symbol with Less
and More on each side.
- Point with the mouse on the arrow, and change your
screen resolution to "1024x 768" pixels.
- Once you have selected the desired resolution, click
on Apply and then OK.
- Windows will give you a preview of the new settings and
will prompt you to agree with the new settings by clicking on OK (You will
have approximately 15 seconds to choose before Windows will restore the original
settings)
If you are unable to select a resolution higher than "800 x 600" pixels,
you will have to contact your manufacturer and request to upgrade your graphic
card.
Finally you may need to reboot your computer to ensure that the new settings
have been successfully put in place.
If you have not found what you were looking for, please feel free to contact
us at our 24-hour support center at casinoclub@pokerresponse.com
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